Site Search
https://envisionphysicianservices.com/view-resources/case-studies/enhanced-recruiting,-workflow-and-patient-experien
Case Studies: Enhanced Recruiting, Workflow and Patient Experience Measures Boost Efficiency and Care Quality at Pensacola Hospital

Case Study

Enhanced Recruiting, Workflow and Patient Experience Measures Boost Efficiency and Care Quality at Pensacola Hospital

hospital location Envision Physician Services Partner Facility | Pensacola, FL

hospital challenges Hospital Challenges

An Envision Physician Services partner hospital faced several barriers to patient-centric care, including leadership changes, outdated emergency department (E.D.) workflow procedures and poor collaboration between physician and nurse leadership. As a result, the hospital performed poorly in several key workflow and patient experience metrics. The team also experienced two major hurdles during the early months of partnership: transitioning to a new electronic medical records (EMR) service and the fallout from a major hurricane impacting a neighboring facility.

RESULTS

43.2% increase in patient Net Loyalty Scores (NLS), from 55.1% to 78.9%

51.2% reduction of median Door-to-Provider times, from 31 minutes to 15 minutes

59.1% reduction in rate of Left-Without-Being-Seen events (LWBS), from 2.2% to 0.9%

DOWNLOAD CASE STUDY