Case Studies: OR Alignment Reduces Cancellation Rates, Improves Patient Experience
A South Florida hospital experienced high case cancellation rates and low patient satisfaction scores caused by misalignment of key stakeholders. The facility’s lack of a central figure made securing support for quality improvement measures difficult. Staff morale also suffered, as surgical staff schedules were consistently at odds with anesthesiologists’ productivity goals.
18% increase in patient satisfaction scores
6% reduction in case cancellation rates
70% increase in ambulatory surgery satisfaction scores