Who is Envision?
Envision Physician Services is a national group of care providers. We work with medical departments such as hospitals and clinics by providing physicians and advanced practice providers that deliver your care. Envision providers come from many specialties: Anesthesia, Critical Care, Emergency Medicine, Hospital Medicine, Radiology, Surgical Services, and Women’s and Children’s services.
Why am I receiving this bill?
This bill is for the medical care you received from an Envision clinician during your hospital visit or stay. The clinician practice is not a part of the hospital. Since the hospital and physicians are paid separately, you might receive more than one bill.
Why did I get a bill if I have insurance?
The insurance company will apply the benefits of your plan and then determine your responsibility. We worked directly with your insurance company prior to sending a bill. This bill reflects the portion of the cost that is your responsibility to pay directly to the physician practice that provided your care. If you believe your insurance company made an error, please contact them directly.
My insurance company said that this physician was out-of-network. Is this a surprise bill?
While some Envision physicians are not in-network with all insurance companies, Envision does not send “surprise bills” also referred to as “balance bills.” Ultimately, your insurance company independently decides what additional coverage or benefits it will extend for out of network COVID-19-related care, including what amount of your bill it will pay versus what is your responsibility. For years, Envision has been committed to resolving the issue of surprise medical bills. We continue to work with insurance companies so that our physicians can be included in their networks and advocate for surprise medical billing legislation that protects patients.
Is this a duplicate bill from my hospital?
This is not a duplicate bill. Charges for physicians who care for you during a visit or admission to the hospital may be separate from those of the hospital where you received care. You may receive separate bills for the same visit or admission.
Why is there a charge from a provider I do not know?
During your visit to the hospital or urgent care clinic specified on your bill, you received care from a medical specialist that is a member of an Envision practice. You may not have interacted with the physicians who provided input into your case.
My insurance information is missing.
Please contact us so that we can update your account. We will work directly with your insurance company to submit your claim.
What if I get a bill that seems higher than I expected?
Envision does not balance bill patients. However, when patients receive care from out of network providers, they may experience higher deductibles or coinsurance due to their insurance company’s plan design. In some circumstances, insurance companies do not provide clear or accurate information regarding your coinsurance and deductible. If you feel your bill is incorrect or you would like to speak with Envision about a payment plan or support with your bills, please contact us.
This bill is related to COVID-19.
You can find more information about COVID-19 related charges on our COVID-19 Billing FAQ page.