Our Expertise in Action
Prior to partnering with Envision Physician Services, this facility faced several barriers to providing patient-centric care, including leadership changes, outdated emergency department (E.D.) workflow procedures and poor collaboration between physician and nurse leadership. As a result, the hospital performed poorly in key workflow and patient experience metrics:
- Length of Stay (LOS)
- Left Without Being Seen (LWBS)
- Left Against Medical Advice (AMA)
Using our Lean process improvement methodologies, Envision worked with hospital leadership to improve workflow and patient experience by implementing new analytic tools and establishing best practices in operations and staffing.